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Refund Policy

Effective date: October 13, 2026

This Refund Policy applies to StatRanker Annual Data Access plans and to direct advertising and sponsorship services purchased separately from StatRanker.org.

1. Annual Data Access and renewal

StatRanker Annual Data Access is purchased for 12 months by bank transfer and does not renew automatically. To continue access after the paid period, a new bank transfer is required. Annual Data Access is a one-time 12-month purchase by bank transfer, not a recurring card subscription. Requests for refunds are evaluated under this policy and mandatory consumer law applicable to the transaction, including rights that cannot lawfully be excluded. Because annual access permits immediate delivery of downloadable digital datasets, a change of mind or a subjective preference after access has been used does not, by itself, qualify for a discretionary refund. StatRanker reviews each request based on the agreed product description, the time and extent of access, any documented delivery issues, and the purchaser’s mandatory legal rights. Download activity is evidence of use, not conclusive proof that a file was successfully received or that statutory rights have been lost. Where required by applicable law, any loss of a digital-content withdrawal right depends on valid prior express consent, acknowledgment and contract confirmation; these conditions may not apply uniformly to an ongoing 12-month access service. Incorrect, inaccessible, materially misdescribed or otherwise nonconforming products remain subject to applicable remedies, including refunds when legally required. This policy does not operate retroactively to remove rights under an earlier purchase.

If you believe your Annual Data Access payment was made in error or you want to request a refund, contact info@statranker.org. Annual Data Access payments are made directly to the StatRanker business bank account. Approved refunds are returned by bank transfer to the payer’s bank account where supported.

2. Advertising: before a campaign starts

If a paid advertising campaign has not started and no contracted advertising inventory has been used, the advertiser may request cancellation by contacting info@statranker.org. If the campaign can be cancelled before launch, StatRanker may issue a refund through the original payment channel, subject to any expressly agreed non-refundable custom production or setup costs.

3. Advertising: after a campaign has started

Once an advertising campaign has launched, fees for advertising inventory already delivered are generally non-refundable. If a campaign is cancelled after launch, any refund or credit will normally be limited to the undelivered portion, if applicable, after accounting for inventory already provided and any agreed non-refundable costs.

4. If StatRanker cannot deliver the agreed advertising placement

If StatRanker is unable to provide a material part of an agreed advertising campaign for reasons within its control, we will work with the advertiser on a reasonable remedy. Depending on the circumstances, this may be a rescheduled placement, campaign credit, replacement inventory or a proportional refund for the undelivered portion.

5. Creative rejection, advertiser delays and rescheduling

If submitted creative or a destination page does not meet StatRanker advertising requirements, the advertiser will normally be given an opportunity to provide compliant replacement materials. If no compliant campaign can be approved before launch, the parties may cancel or reschedule the booking.

If an advertiser delivers creatives, approvals or required information late, the campaign may need to be rescheduled subject to inventory availability. StatRanker does not guarantee the original dates after advertiser-caused delay. A delay caused by the advertiser does not by itself create a right to a refund for reserved inventory that cannot reasonably be rebooked.

6. How to request a refund

Send refund or cancellation requests to info@statranker.org and include the purchaser name, account email, order or transaction reference, and the reason for the request. For advertising requests, also include the campaign name where applicable.

For StatRanker Annual Data Access purchases, approved refunds are returned by bank transfer. StatRanker may request the payer details reasonably required to process that refund.

7. Chargebacks and payment disputes

Please contact StatRanker first if there is a problem with a campaign or payment so we can review the issue and, where appropriate, arrange a refund, credit or rescheduling. This policy does not limit any rights that cannot be waived under applicable law or the payment provider’s mandatory rules.

8. Related terms

Advertising bookings are also subject to the Terms & Conditions. Privacy information is available at https://statranker.org/privacy-policy/.